WHAT WE DO

DMS has been providing premier IT support for medical practices and other businesses for over 25 years. We have a combined technical experience of over 60 years. We have helped many clients maximise the efficiency and productivity of their systems, and we pride ourselves on providing a level of service, expertise and honesty that makes us one of the most highly regarded firms in the industry.

MANAGED IT SERVICES

Managed IT Services are the day-to-day IT activities that ensure your system is up-to-date, secure, productive, consistent and highly available to the benefit of your business. This service combines industry best practices with powerful and secure technologies to give your business proactive IT support fully detailed in a Managed Service Level Agreement (MSLA).

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24/7 Monitoring & Support

DMS provides 24/7 Real Time monitoring of servers, PCs and other critical hardware and software systems utilising world leading technologies that are specifically adapted to Australian medical practice requirements. DMS engineers are sent alerts on key systems performance indicators which are continually and proactively being scanned for any out of bounds trends, error states and systems faults and are thus able to respond proactively to mitigate faults before they occur or rectify faults quickly and minimise IT systems downtime. DMS IT technical support is also available 24/7.

Solution Design

DMS designs ITC solutions based on IT best practice principles and the client’s specific requirements. Business Continuity is a must for medical clinics which is why DMS designs medical IT systems with the best principles of data security, fail-safe design, identifying single points of failure and incorporating redundant and fail-over systems and Rapid Disaster Recovery to mitigating against risks such as security breaches, system failure and the resultant downtime. The resultant IT systems DMS designs have high availability, reliability and resilience backed by DMS 24x7 Real Time monitoring and proactive Managed IT Services. For DMS Confident IT, contact DMS IT today!

Hardware & Software Sales

DMS has built strong working relationships with the world’s leading IT brands and can supply all our clients hardware, and business software requirements with the worlds leading brands in computer systems; File Servers, Desktop, Notebook and Tablet PCs, and all necessary peripherals such as printers, scanners, network and communications systems, etc. DMS will scope and then design the best value solution according to your budgetary and technical needs, supply direct to your clinic and fully implement all systems. DMS watches the tech horizon for the best new technologies so you can confidently navigate the ever-changing tech landscape. For DMS Confident IT procurement, contact DMS IT.

Managed IT Security

CYBER-CRIME FREQUENCY AND SEVERITY IS ON THE RISE AND THE RISK POSED TO MEDICAL PRACTICES IS VERY REAL.

With so many web security products out there it can be difficult for consumers to judge which product will give them the level of protection they need. DMS takes the headache out of web security by providing the best products available for today’s market. Importantly, we also provide education of your staff and assist in policy documentation, to ensure that everybody’s use of your IT system minimises risks.

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Medical Practice Accreditation

DMS provides our Managed IT Services clients with complete IT policy, security and maintenance quality program documentation that exceeds all the guidelines such as those from Medicare Australia for ePIP / eHealth funding, and accreditation standards from RACGP and accreditation agencies, AGPAL & GPA. DMS takes the stress out of accreditation IT documentation by doing it all for your clinic so you don’t have to. Now that’s DMS Confident IT.

Hosting & Cloud Solutions

DMS provides Hosted and Cloud based solutions that are located at Australian data centres and that fully comply with Australian Privacy laws and Australian Data Sovereignty requirements. Contact DMS to discuss your specific Hosted and Cloud requirements.

Data Backup & Protection

DMS OFFERS POWERFUL PROTECTION FOR YOUR IT SYSTEM AND DATA.

We design your system with a failsafe systems approach and use industry leading technologies to keep your network safe and resilient. If failures should occur, we will restore your operating environment rapidly and minimise costly down time, resulting in a hiccup not a disaster. A cornerstone of this approach is an effective data management program for protection and backup.

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Disaster Recovery

We design your system with a failsafe approach and use industry-leading technologies to keep your network safe and resilient. If failures should occur, we will restore your operating environment rapidly and minimise costly down-time, resulting in a hiccup not a disaster. A cornerstone of this approach is an effective data management program for protection and backup. While many IT providers say they offer protection and recovery services, we have found many practices with badly configured systems. In contrast, we have also seen the results of an effective data management program that allow potential disasters to be mere hiccups. We have had our clients up and running again, with reboots of the operating environment in less than an hour after server failure.

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