WHAT WE DO
DMS has been providing premier IT support for medical practices and other businesses for over 25 years. We have a combined technical experience of over 60 years. We have helped many clients maximise the efficiency and productivity of their systems, and we pride ourselves on providing a level of service, expertise and honesty that makes us one of the most highly regarded firms in the industry.
DMS is highly skilled in looking after your IT in any sector however we specialise in IT for Medical Centres, Specialist Rooms/Centres/Clinics, Priority Care Clinics, Primary and Allied Health, Imaging and Pathology Clinics.
We are highly knowledgeable in working with and supporting the various majority of clinical/medical software platforms such as Best Practice, Medical Director, Zedmed, Genie/Gentu, VIP.net, Dental4Windows, Oasis, Stat, Frontdesk, Medtech etc.
We have expertise in the medical IT industry and closely work with all electronic results downloaders, electronic script exchanges, online booking systems, clinical audit tool applications and secure medical messaging.
Our technical engineers are always keeping up to date with the latest IT hardware, software, configurations and security and are constantly training and building skillsets to provide you with the highest possible level of professional technical support and solution driven consistency.
MANAGED IT SERVICES
Managed IT Services are the day-to-day IT activities that ensure your system is up-to-date, secure, productive, consistent and highly available to the benefit of your business. This service combines industry best practices with powerful and secure technologies to give your business proactive IT support fully detailed in a Managed Service Level Agreement (MSLA).
24/7 Monitoring & Support
24×7 IT Support to provide you with peace of mind and confidence. DMS has world leading 24×7 near Real-Time monitoring and management technologies as part of our tool kit. This enables us to monitor alerts and ensure technicians can quickly troubleshoot problems of security, network, Internet, server and software remotely on almost any client computer system or device. Response and fix times are often within minutes.
Hardware & Software Sales
We proudly supply the market with leading brand IT and communications products to meet any need, including servers, PCs, peripheral devices, networking and telecommunications equipment, firewalls and security appliances and much more. With DMS watching the horizon for the best new technologies and practices you can confidently navigate the changing market.
Managed IT Security
CYBER-CRIME FREQUENCY AND SEVERITY IS ON THE RISE AND THE RISK POSED TO MEDICAL PRACTICES IS VERY REAL.
With so many web security products out there it can be difficult for consumers to judge which product will give them the level of protection they need. DMS takes the headache out of web security by providing the best products available for today’s market. Importantly, we also provide education of your staff and assist in policy documentation, to ensure that everybody’s use of your IT system minimises risks.
Medical Practice Accreditation
We provide our managed service clients with complete IT documentation that exceeds RACGP, AGPAL and GPA accreditation standards. Our technicians are available to be on-site during your accreditation visit, to reduce the burden on practice staff and make for a smooth accreditation visit. We want our clients to be confident that they receive service that goes above and beyond in making sure their IT delivers the value to their business it should.
Hosting & Cloud Solutions
DMS can help you to minimise infrastructure costs by providing tailored hosting and cloud-based solutions. DMS can provide cloud solutions to host your primary medical software whilst providing you with the highest level of security available to connect and work with confidence and peace of mind.
Some of the Cloud solutions we look after run medical software such as Best Practice, Medical Director and Zedmed.
Data Backup & Protection
DMS OFFERS POWERFUL PROTECTION FOR YOUR IT SYSTEM AND DATA.
We design your system with a failsafe systems approach and use industry leading technologies to keep your network safe and resilient. If failures should occur, we will restore your operating environment rapidly and minimise costly down time, resulting in a hiccup not a disaster. A cornerstone of this approach is an effective data management program for protection and backup.
Disaster Recovery
We design your system with a failsafe approach and use industry-leading technologies to keep your network safe and resilient. If failures should occur, we will restore your operating environment rapidly and minimise costly down-time, resulting in a hiccup not a disaster. A cornerstone of this approach is an effective data management program for protection and backup. While many IT providers say they offer protection and recovery services, we have found many practices with badly configured systems. In contrast, we have also seen the results of an effective data management program that allow potential disasters to be mere hiccups. We have had our clients up and running again, with reboots of the operating environment in less than an hour after server failure.